Privacy Policy
Last Updated: 07/12/2025
This Privacy Policy explains how CareGo collects, uses, stores, and protects personal information when you use the CareGo website and mobile application. This policy applies to all users of the website located at https://caregohc.uk and the CareGo mobile application. CareGo is owned and operated by CareGo Health and Care Technologies Ltd, located at Malvern, Worcestershire, WR14 1DU, United Kingdom. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
CareGo collects personal information that you voluntarily provide when you register, book services, communicate with us, or make payments. This includes your first and last name, email address, phone number, full address including city, state or province, and postal code, as well as social media profile information if you sign in using third-party platforms such as Facebook or Twitter. Financial information necessary to complete payments is also collected; however, CareGo does not store full card details, as all transactions are processed securely by third-party payment providers.
In addition to personal information, CareGo collects information from mobile devices where permission has been granted. This includes GPS location data to enable location-based services, access to contacts where required for communication features, and access to the camera for uploading images. We also automatically collect technical information such as IP addresses, browser type, device type, operating system, usage behaviour, cookies, and log files.
CareGo uses collected information to provide and manage services, create and maintain user accounts, process bookings and payments, deliver customer support, enable location-based functionality, improve platform performance, send transactional and service-related communications, issue marketing communications where consent has been provided, protect against fraud, maintain security, and comply with legal and regulatory obligations.
CareGo processes personal data in accordance with the UK General Data Protection Regulation under the lawful bases of consent, contractual necessity, legitimate interest, and legal obligation. Consent applies to marketing communications and device permissions. Contractual necessity applies to service delivery and payment processing. Legitimate interest applies to analytics, security, and service improvement. Legal obligation applies where safeguarding, financial record-keeping, or regulatory compliance is required.
Payments for CareGo services are processed securely using third-party providers including Apple Pay, Google Pay, PayPal, and credit or debit cards. CareGo does not store full payment card information. All transactions are encrypted and handled in compliance with applicable financial security standards.
CareGo uses Google Analytics and Firebase to monitor website and app performance, analyse usage trends, and improve user experience. We use Mailchimp for email communication with users who have opted in. Facebook Ads and Google Ads are used for remarketing and advertising purposes. Google reCAPTCHA is used to protect our platform from spam, abuse, and automated misuse. These services may use cookies, tracking pixels, and similar technologies in accordance with their own privacy policies.
Cookies are used on the CareGo website to support essential site functionality, analytics, security, and advertising. Users can manage or disable cookies through their browser settings. Disabling cookies may limit access to certain features of the website.
CareGo may share personal information with trusted third-party service providers who support the operation of our platform, including payment processors, cloud hosting providers, analytics services, email communication tools, advertising platforms, and security providers. Personal information may also be disclosed where required by law or for safeguarding purposes. CareGo does not sell personal data to any third parties.
CareGo retains personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including service delivery, compliance with legal obligations, safeguarding responsibilities, dispute resolution, and enforcement of agreements.
CareGo implements appropriate technical and organisational measures to protect personal information. These measures include encrypted communications, secure servers, restricted access controls, and continuous system monitoring. While we take all reasonable steps to protect your data, no system is completely secure and absolute security cannot be guaranteed.
CareGo does not knowingly collect or process personal information from children under the age of 13. If we become aware that such data has been collected, it will be deleted promptly.
You have the right to access your personal data, request correction of inaccurate information, request erasure, restrict or object to processing, withdraw consent at any time, and request data portability. You also have the right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom if you believe your data protection rights have been breached. Requests regarding personal data may be submitted by email to info@caregohc.uk.
Some third-party service providers used by CareGo may process personal data outside of the United Kingdom. Where this occurs, CareGo ensures that appropriate safeguards are in place to protect personal data in accordance with UK GDPR, including contractual protections and approved international transfer mechanisms.
CareGo’s Privacy Policy does not apply to third-party websites or services. Users are encouraged to review the privacy policies of any external platforms they interact with through our services.
CareGo reserves the right to update this Privacy Policy at any time in response to legal, technical, or operational changes. Any updates will be published on this page with a revised effective date.
If you have any questions about this Privacy Policy or how your personal data is handled, you may contact CareGo at info@caregohc.uk or by post at CareGo Health and Care Technologies Ltd, Malvern, Worcestershire, WR14 1DU, United Kingdom.